The Dark Side of the Distributed Workforce: Overcoming Employee Alienation in the Enterprise

It’s not a Star Wars/Star Trek mash up, it’s the title of a marketing research paper by the Yankee Group that I would very much like to read. Somebody loan me $1,495 so I can download it! This is the abstract:

The firmly bounded and easily understood organizational chart that exists at every major organization is an operational mirage. In the quest for better talent, greater innovation and organizational flexibility enterprises have remade themselves into amorphous, distributed, project-oriented entities. But tools for communication and collaboration have not kept pace. The emergence of mobile workers and the distributed workforce is a global phenomenon, but how many applications have evolved along with employee working habits? Mobile email is the only mobile application that has achieved anything approaching mass-market adoption despite the fact that 50% of workers spend at least 20% of their time away from their primary workspace.

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